These Terms of Service ("Terms") govern your use of the website vektoralabs.com and the services provided by Vektora Labs, a division of Fisher Pikeman LLC ("we," "our," or "us"). By accessing our website or engaging our services, you agree to these Terms.
Vektora Labs provides AI agent design, development, deployment, and management services for businesses. Our services include discovery audits, architecture design, agent building and training, system integration, and ongoing optimization as described on our website and in individual service agreements.
All service engagements begin with a discovery call and are formalized through a separate service agreement or statement of work that outlines the specific scope, timeline, deliverables, and pricing for your project. These Terms apply in addition to any service agreement.
Implementation fees are due according to the payment schedule outlined in your service agreement. Monthly management fees are billed on the first of each month and are due within 15 days of invoice. All fees are non refundable once services have been rendered, except as specified in your service agreement.
Upon full payment, you own the AI agent configurations, knowledge bases, and custom integrations developed specifically for your business. We retain ownership of our proprietary tools, frameworks, methodologies, and any pre existing intellectual property used in the delivery of services. We may use general knowledge gained during your engagement to improve our services for other clients, but we will never share your confidential business information.
We treat all information about your business, operations, customers, and systems as confidential. We will not disclose your confidential information to any third party without your written consent, except as required by law or as necessary to provide our services (for example, when integrating with third party tools on your behalf).
You retain full ownership of your business data at all times. We act as a data processor on your behalf. We implement industry standard security measures to protect your data and will notify you promptly of any data breach that may affect your information. Upon termination of services, we will provide you with all your data and delete our copies within 30 days.
We strive to maintain high availability for all deployed agent systems. Specific uptime guarantees and support response times are outlined in your service agreement. We are not liable for downtime caused by third party service providers, internet outages, or circumstances beyond our reasonable control.
To the maximum extent permitted by law, Vektora Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from or related to our services. Our total liability shall not exceed the total fees paid by you in the twelve months preceding the claim.
Either party may terminate a service engagement with 30 days written notice. Upon termination, we will provide you with all deliverables completed to date and assist with the transition of your agent systems. Monthly management services may be cancelled at any time with 30 days notice.
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts of New York County, New York.
We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last updated" date and, for active clients, by direct notification. Continued use of our services after changes constitutes acceptance of the modified Terms.
If you have questions about these Terms, please contact us at support@fisherpikeman.com or call (929) 595-7848.